PRIVACY POLICY

Zone Properties Pty Ltd (ACN: 050 131 096) trading as Team Zone of PO Box 2399, Caulfield Junction. 3161 Victoria, Australia. (we/us/our) aims to respect and protect the privacy of our users, including children. At Team Zone, we take great care in handling personal information.

You agree to accept the terms contained in this privacy policy by:
a. Creating an account with us;
b. Participating in one of our games or competitions.

Please read our privacy policy carefully as it describes how we will gather, use, secure, disclose, store and dispose of personal information and how you can contact us if you have any questions about these matters.

In this privacy policy, 'personal information' means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

1. OUR PRIVACY PRINCIPLES

We have a simple approach to data protection and privacy which adheres to the following principles:

1. Open and transparent management of personal information: We ensure that personal information is managed in an open and transparent manner.
2. Anonymity and pseudonymity: We give individuals the option of not identifying themselves or of using a pseudonym.
3. Collection of solicited personal information: We collect your personal information only from the user and do not collect it from any third party.
4. Dealing with unsolicited personal information: We delete, destroy or de-identify any unsolicited personal information that we receive as soon as practicable, unless it is unlawful or unreasonable to do so.
5. Data minimisation: We collect personal information that is adequate and relevant for the purposes for which it is collected and do not collect any excessive information.
6. Data selling or licensing: We do not sell or license your personal information to any third party.
7. Data storage: We store all personal information on servers in Australia. We delete personal information when we no longer need it or when you ask us to delete it.
8. Adoption, use or disclosure of government related identifiers: We do not use or collect any government related identifiers of an individual.
9. Quality of personal information: We take reasonable steps to ensure that the personal information we collect is up to date and complete.
10. Marketing: We use personal information to send marketing materials related to our games, competitions, products, or services. You can opt out of receiving marketing materials at any time.
11. Security of personal information: We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
12. Access to personal information: We will give you access to the personal information that we hold about you unless there are grounds on for refusing to disclose it.
13. Correction of personal information: We take reasonable steps to correct personal information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.
14. Accounting: We are responsible for and are able to demonstrate compliance with the abovementioned principles.

2. COLLECTION

We will collect the following personal information from you in order to provide you with the services, games, competitions or information that we offer:

a. First and Last name;
b. Your date of birth;
c. Your email address;
d. Your favourite AFL Team; and
e. Your mailing address, city, state, and postal code.

We do not collect your personal information from any other sources, and we delete, destroy or de-identify any unsolicited personal information that we receive as soon as possible, unless it is unlawful or unreasonable to do so.

Below you will find a breakdown of the different ways your personal information is collected.

User contact forms

When you fill out a contact form to get in touch with us, we will collect your personal information and use it to respond to your query.

When you sign up and create a login with us

When you sign up to our website using your personal details and create an individual member profile, we will collect your personal information so that you can participate in our games or competitions, and your user preferences will be stored for future logins.

3. USE AND DISCLOSURE

We will use your personal information for the following purposes or for purposes which are directly related to these purposes:

a. To respond to your queries or requests for information, feedback or complaints;
b. To provide you with our services;
c. To create your membership;
d. To enable you to participate in our games or competitions;
e. To send you updates and reports on your progress in the games or competitions you participated in;
f. To administer and protect our website;
g. To request your feedback on our services, games or competitions;
h. To communicate with you regarding your membership or winnings;
i. To send you marketing emails about our games, competitions, products or services; and
j. To deliver the prizes to you, should you be a winner.

We may disclose your personal information to any of the persons or organisations set out below:

a. The AFL – We are the official AFL licensee, and we may disclose your personal information to the AFL for promotional purposes;
b. Third parties that assist us in delivering, maintaining, administrating and improving our website, games, competitions, and services;
c. Third parties that assist us in holding games and competitions;
d. Our professional services advisers such as lawyers, auditors, accountants and insurers.

We will not share your personal information with any other entities, bodies, or parties unless one of the following applies:

• You have consented;
• You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies;
• It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue; or
• It may prevent or lessen a serious and imminent threat to somebody’s life or health.

4. QUALITY OF PERSONAL INFORMATION

We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can visit “My Profile” on the TeamCoach website to make the correction.

5. DATA SECURITY

We take appropriate and reasonable steps to ensure that your personal information is stored securely.

We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems and granting access to personal information only to individuals within our organisation who need it.

While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at info@teamcoach.com.au.

We securely store all personal information on servers located in, Australia. We will delete your personal information when we no longer need it.

6. ACCESS AND CORRECTION

You have the right to request us for copies of your personal information. We may charge you a small fee for this service.

We do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can visit “My Profile” on the TeamCoach website to make the correction. If you encounter any issues with correcting any personal information, you can contact us using the contact details below, and we will endeavour to assist you.

Please bear in mind that under the relevant privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.

For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

If you make any request, we have one month to respond to you.

7. COOKIES

We do not use cookies or other local storage features on our website.

8. DO NOT TRACK

Our website does not recognise or respond to Do Not Track signals.

9. CHILDREN’S DATA

Our website, services, games, and competitions are not intended to be used by children under the age of 14, except with their parent’s consent. If parental consent is not obtained, we will not issue a username or password.

If you are a parent of a child who has supplied us with their personal information without your consent, then you can contact us at info@teamcoach.com.au and request the deletion of the personal information.

10. NON-DISCRIMINATION

We will not discriminate against you for exercising any of your rights including by:

a. Denying our services, games or competitions to you; or
b. Providing a different level or quality of services to you.

11. LINKS TO OTHER WEBSITES AND THIRD PARTIES

At times we may provide links to third party websites. When you click these links, we make no warranties or representations in relation to their privacy policy, content or security.

12. THIRD-PARTY APPLICATIONS

We utilise third-party applications to monitor and analyse website usage, as well as to automate various processes involved in the development and management of our sites.

13. CHANGES TO THIS POLICY

From time to time, we may change our privacy policy at our discretion and will advise about it on this page. Any changes to this policy will automatically apply to all the personal information that is held by us at that time. By continuing to use our website, you agree to accept any changes to this policy.

14. AUDIT

We will audit our privacy policy in accordance with our internal audit policies.

15. COMPLAINTS HANDLING

If you have any complaints or feel that there has been a breach of privacy laws within your jurisdiction, you can contact our Privacy Officer at info@teamcoach.com.au.

If you are not satisfied with the process of making a complaint to our Privacy Officer, you may make a complaint to the Privacy Regulator in your jurisdiction.

16. HOW TO CONTACT US

If you have any questions about this policy or our practices you can get in touch with us by email info@teamcoach.com.au.

Last updated on 8 April 2025